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Terms of Use

Terms of Use

Please read all the content of this Terms of Use (“Terms”) carefully before using this web site ( because it affects your legal rights and obligations. We consider all the visitors and users, registered or not, agreed and accepted the following terms.

Please fill in the information correctly and completely. We may delete your account if we find any misleading or fraud information and missing important information.


All content included on this site, such as text, articles, graphics, logos, banners, photographs, button icons, images, audio clips, codes, data compilations, and software, is the property of and protected by international copyright laws.

Trademarks used in this web site are belong to the original owner of trademarks. Related products listing in this web site addressing the names of the trademarks is not violation of any law.

GDPR and Privacy Policy

This policy which falls in line with the new General Data Protection Regulations (GDPR) from Europe Union describes how DDUP Business Service AB and collects and processes your personal data. We take the protection of your personal information very seriously. In this privacy policy, we describe which personal data we process about you when you are visiting our website, ordering with us or otherwise have shown your interest for our services and offerings.

1. Owner and Data Controller

DDUP Business Service AB

Transportgatan 2, SE-25464, Helsingborg, Sweden

Org. No.: 556883-0672

Phone: +46(0)760570037


2. Source of Personal Data

Registered email addresses and passwords (no one can get to your password including our staff as the data is encrypted).

Nickname, IP address, the date and time, browser and operating system, the URL you requested, your shipping address, contact information, other information if you want to share with us.

When you browse our website, we may collect the following information: IP address, browser and operating system, the URL you requested.

When we search our potential customers, we may collect the following information: email, name, web address, telephone number or other available from the public sources.

When you register on our website, we may collect the following information: Registered email, nickname, IP address, the date and time, browser and operating system, the URL you requested.

When you order from our website or our sales team, we may collect the following information: Registered email, nickname, IP address, the date and time, browser and operating system, the URL you requested, your payment information, your shipping address.

When we have more cooperation, we may collect the following information: phone number, your website, your reviews and testimonials etc.

3. Use of Personal Data

Internal Use: We use your personal information to process your order(s) and provide you with the best customer service. We may use your personal information internally to collect general information about visitors to this site to improve site content and layout, improve our outreach, and market our services and products.

Communication with You: We will use your personal information to communicate with you about our site and your orders. All customers must provide an email address to allow communication with regarding orders placed. We may send you a confirmation email or a SMS verification after you register with us as well as service-related announcements if necessary (for example, temporary suspension of service for maintenance).

We also use Cookies from the browser. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

4. Legal Ground for the Processing of Personal Data

Our processing of your personal data pursuant to the description above is based upon the following legal grounds in relation to each of the below mentioned purposes:

Internal Use: Processing of your personal data to optimize the user experience and adapt our marketing communication to you is based on your consent.

Communication with You: Processing of your personal data to communicate with you about our site and your orders is based on your consent.

5. Storage and Retention of Your Personal Data

We restrict access to nonpublic personal information about you to employees who need to know in order to provide products and services for you. We maintain physical, electronic, and procedural safeguards that comply with law standards to guard your nonpublic personal information.

6. Your Rights

You are always entitled to:

Request rectification of your personal data;

Request access to your personal data;

Object to processing of your personal data for direct marketing purposes;

Withdraw your consent in case our processing of your personal data is based on your consent. However, the withdrawal of your consent will not affect the legality of the processing of personal data that has been performed prior to your withdrawal of your consent.

Under certain circumstances, which are set out more in detail in applicable data protection legislation, you are also entitled to:

Object to processing of personal data and to obtain restriction of the processing of your personal data;

Request that we delete your personal data; and • Receive the personal data concerning you and which you have provided in a structured, commonly used and machine-readable format (data portability).

You may exercise your rights by logging in to My Account or by contacting us. 

Use of Our Services

You need to create an account in order to access our services.

After you create your account in our web site, you will be assigned to a customer group automatically according to your customer type (private or company customer). We also offer volume discount on prices if you have the possibility to buy big bulk of our products. In that case, please contact us and send us your information and inquiry of your purchase order. We will make our offer accordingly.

You may not:

  1. Create an account for anyone (any organization) other than yourself (your organization).

  2. Use another user’s account without permission, or solicit, collect or use the login credentials of other users.

  3. Sell, transfer, license or assign your account, username, or any account rights.

When creating your account, you must provide true, current, accurate and complete information, and you must update your information as necessary to maintain its truth and accuracy. You are responsible for keeping your password secure and you are responsible for the activity that occurs on your account.

You may be liable for our losses or the losses of others and yours due to unauthorized use or incorrect information about your account. If you become aware of any breach of security or unauthorized use of your password of your account, you should notify us immediately.

You agree you have the legal right and capacity to enter into these Terms and to comply with all laws, rules and regulations applicable to your use of our services and your user submissions, including, but not limited to, copyright laws and export laws.

Terms of Sale

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions.

Our contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment and/or credit has been approved us.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices that appear on this website are accurate, but errors may occur. If we discover an error in the price of any goods that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel and you have already paid for the goods, you will receive a full refund.

Orders received before 13:30 pm (Swedish time) will be processed the same day, otherwise we don’t guarantee the order processing time, but latest the next working day.


Upon receiving your order, we carry out a standard pre-authorization check on your payment condition to ensure there are sufficient funds to fulfil transaction. Goods will not be dispatched until this pre-authorization check has been completed.

Some client may be granted with certain credit and/or flexible paying time. Credit limits and deadline to customers vary according to the customer’s credit standing, as well as the credit appetite.

For late-paying customers, if payment seriously delayed, additional late payment fee0.3% of total unpaid amount per daywill therefore be included.

We offer online payment methods ( Paypal, Klarna, Swish) and offline bank transfer as options.

We will send payment reminders when the payment delayed with certain days and process that to debt collecting agencies for long delayed payments. The final step will be file the case to law enforcement authorities for collecting the debt.

Delivery Charges

We offer different shipping methods and charge different shipping fee accordingly. All the options and cost will be displayed when you place your order on the web site.

For Sweden domestic orders, if your order is equal or more than 8,000 sek (, no delivery charge will be applied. If your order value is less than this, the delivery charge is 75kr per order. Self-pick-up is free of charge for Sweden domestic orders. Booking the pick-up time in advance will be required.

For the following destination countries: Denmark, Finland, Sweden, Germany, UK, The Netherlands, Belgium, Luxemburg, Estonia, Latvia, Lithuania, when the order value is equal or more than 1000 euro or 1100 usd, the shipping will be free for DHL economy shipping method.

Delivery is fully tracked, and the carrier provides delivery notifications via SMS and/or email. (We will email you the tracking number once your parcel has been shipped from our warehouse or you can contact us to require that if you do not get the information.) cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

The receiver is subject to take the responsibility to check the delivered package according to the packing list or order and feedback to in case of any damage, shortage or missing items. The receiver shall provide the proof of the problems by providing related documents, pictures or videos. The feedback and complain shall be done within 3 working days after the package being delivered. The delivery without feedback or complain on the damage, missing items problems in 3 working days after delivery will be considered fulfilled correctly.

Warranty policy

We promise that the products selling from our website will be free of defects in material and workmanship for period of 12 month from the date of purchase by the user.

There could be some items have special warranty policy with no warranty or longer warranty period than 12 months. The situation will be specified in the description of the products.

The products without specific warranty period description will be considered as 12 months warranty.

Return Policy

You can return the products with functional issues found before warranty expires or DOA (defect/dead on arrival).

You have the right to return the products you ordered in 7 days after delivery as our free return policy. The free returned products must be in 100% original condition.

Once customer detects a faulty or incorrect item, you can return it. All products will be inspected on return. The products are your responsibility until they reach our warehouse. So, make sure it’s packed properly and will not get damaged on the way. We are not response for any items that are returned to us by mistake.

After receiving your returned products, we are going to check them to confirm if they are complying with our warranty terms or free return terms. We will offer the return check result in 2 weeks after received.

The returned items should include tags and original packaging when it comes back to us. Any damages or function fail caused by misuse or any man-made related reasons will make this item be rejected for warranty or free return.

For the accepted returns, we offer options as replacement, refund, credit for future orders for you to choose from.

The cost of shipping and insuring a return is in the full responsibility of the customer. will pay for shipping and handling cost of sending a replacement.

Our return address is:

Att: DDUP Business Service AB

Transportgatan 2, 25464, Helsingborg, Sweden

Third Party Content and Linked Sites

When using our services, you may be exposed to user submissions submitted, posted or displayed by users from a variety of sources. We are not responsible for the accuracy, usefulness, safety, or intellectual property rights relating to such user posted content.

We may provide links to other independent third-party websites (“Linked Sites”) as a convenience to you. If you use these links, you do so at your own risk. We have no control over, and assume no responsibility for, the content, services, privacy policies, terms of use, or practices of any third-party websites.

We will not be a party to or in any way be responsible for monitoring any transaction between you and third-party providers of products or services. Your correspondence and business dealings with third parties found through our Services are solely between you and the third party.

Changes and Termination of the Terms

We reserve the right, in our sole discretion, to revise these Terms at any time and correct any errors or omissions in any portion of our service and products, and we will post updates on this webpage with a new effective date. Products may also be changed, modified, added, or removed and updated without notice at any time. However, we are under no obligation to update. We may also make changes in the products, services, programs, or prices (if any) described in our website at any time without notice. Your continued use of our services after any change we make to our services will be considered acceptance of those changes.

These Terms will remain in full force and effect so long as you continue to access of use our Services, or until terminated in accordance with the provisions of these Terms. At any time, we may (1) suspend or terminate your rights to access or use our services, or (2) terminate these Terms with respect to you if we believe that you have restricted or inhibited any other user from using or enjoying our Services or in any other have used our Services in violation of these Terms. Upon termination of these Terms, your authorization to use our services automatically terminates and you must immediately destroy any downloaded or printed materials.

Governing Law and Jurisdiction

The applicable law for the use of this website and interpretation of the content thereof is the laws of Sweden. All controversies and disputes in connection with this website shall be submitted to the Court in Sweden as the exclusive court of first instance.

There will be occasions our services may be interrupted due to scheduled maintenance or upgrades, emergency repairs, failure of telecommunications links and/or equipment, or similar occurrences.