Instructions on how to order from our web shop for distributor customers

Step 1: Create an account and log in

Creating an account with us will help us to understand you more and offer you better prices and services. Different customer groups have different prices. For company customers, especially distributors or repair companies who will buy from us continuously and in big quantity, we hope you can contact us to let us know your demand so we can put you into the right group and enjoy the privilege of wholesale price.

 

EU VAT number is important for EU company customers. With valid VAT number inside EU, we can sell without VAT. For private customers and company customers inside EU but without valid VAT number, there will be Swedish VAT (25%) added to your order.  All the customers (private and company customers) from outside EU no need to pay VAT when you make orders with us. The VAT decision is based on the shipping address.

 

After you log in to our web shop, you will be able to see our prices and add to cart button.

 

Step 2: Add products to shopping cart

When you add an item to shopping cart, please pay attention to the stock status. “In stock” = more than 5 pcs in stock; “Out of stock”= we have 0 for this item but normally we can get new stock for that within 1 week. After we receive your order, we will contact you if we can not. We will consider you agree to the estimated arrival time if you ordered any item with “out of stock” status when you add it to the shopping cart. 

 

Please check the product detail page for more information about the product.

 

Step 3: Choose shipping method and shipping address

We are offering different shipping methods to meet your requirements. In Sweden, we offer Free pick-up service, free shipping for orders over 8000 SEK excl. VAT and charged shipping via PostNord, DHL Freight. 

 

For international packages, we will use DHL express as our carrier by default. We offer DHL economy and DHL express as the main options. All the packages contain batteries will be delivered via DHL economy which will be transported by truck on land. DHL Express will be transported by flight and can reach most of areas in Europe in 1-2 days and the rest of the world in 4 working days or less. 

 

Step 4: Choose payment method

We offer both online payment and off line payment methods. You can choose the options listed under payment methods and our online payment method can support credit card and PayPal payments. Off line payment, you can use Swish or bank transfer to pay for your order.

 

We only offer credit for very limited customers. In most of the cases, your order will be processed after we confirm the payment has been received.

 

If you want to make any changes after submitting your order, please contact our customer service at service@thepartshome.se to process the changes.

 

Instructions on how to order from our web shop for private customer

*** If you are a distributor customer (repair company or reseller), you need to create a distributor account in our distributor site first and log in to that account to view our distributor prices and make orders.

Step 1: Create an account or purchase as a guest customer

Creating an account with us, you can save your addresses and order histories. We may also keep you informed for our promotions and news. As a private custoemr, you also can visit and buy from us as a guest without log in.

 

We prsent prices including VAT to retail customers.

 

Step 2: Add products to shopping cart

When you add an item to shopping cart, please pay attention to the stock status. “In stock” = more than 5 pcs in stock; “Out of stock”= we have 0 for this item but normally we can get new stock for that within 1 week. After we receive your order, we will contact you if we can not. We will consider you agree to the estimated arrival time if you ordered any item with “out of stock” status when you add it to the shopping cart as Pre-order. 

 

Please check the product detail page for more information about the product.

 

Step 3: Choose shipping method and shipping address

We are offering different shipping methods to meet your requirements. In Sweden, we offer free shipping for orders over 700 SEK cart value within Sweden. We work with PostNord, DHL Freight inside Sweden and DHL express for international shipments.

 

All the available shipping methods will be listed in check out page.

 

For international packages, we will use DHL express as our carrier by default. We offer DHL economy and DHL express as the main options. All the packages contain batteries will be delivered via DHL economy which will be transported by truck on land. DHL Express will be transported by flight and can reach most of areas in Europe in 1-2 days and the rest of the world in 4 working days or less. 

 

Step 4: Choose payment method

We offer only online payment method for private customers. In Sweden, we have Klarna for our main payment method which already including normal Klarna, card payment, Swish, PayPal in the Klarna check out package. 

 

For international customers, we offer PayPal as the payment method which also can support the card payment in the solution. 

 

 

If you want to make any changes after submitting your order, please contact our customer service at service@thepartshome.se to process the changes.